personal assistant
We will appoint a personal assistant who will manage your case from beginning to end.
no callout fee
We do not charge extra for callout weekdays before 8pm and Saturdays before 2pm. You can choose what time you want us to visit.
free quotations
We will not charge to visit your house and quote for work.
flexible bookings
We will schedule your appointment when it is convenient for you.
free advice
We provide a free advice line for when you want to have a go yourself. |
skilled and experienced team
A rigorous vetting process ensures we only employ highly skilled and experienced technicians who promote our values.
work guaranteed
We guarantee all the work we do for you.
external audit
Our work is regularly audited by external bodies, e.g. Council, Water Authority, Homeserve and the UK Trades Confederation.
quality materials
We use the best materials available even if it sometimes means that it costs us more than our competitors.
clean and tidy
Your technician will leave the work area clean and tidy. |
price agreed in advance
You are under no pressure to accept our quotation. We agree all prices with you before we do any work.
fixed prices
You do not have to worry about growing costs if the job takes longer than planned, because we agree fixed prices for jobs.
same price always
We will always quote the same price to you as to anyone else for the same job.
public liability insurance
Your technician will treat your home with care and respect, however if an accident occurs, you are covered by our insurance for up to £5million for every job we do. |
answering your call
A person will answer your phone call, not a machine.
24 hours 7 days
We will answer your call and visit your home any time you prefer, 24 hours a day 7 days a week.
arrive on time
Minimum disruption to your day as your technician aims to arrive no more than five minutes earlier or later than was agreed.
solving problems
We will never walk away from any problem, no matter how complex, until it is solved.
local engineers
We only employ local technicians.
do all jobs
We do all jobs, big and small.
communication
We will keep you informed of all progress and developments, whether it is a part we need or a traffic delay.
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