The Health, Safety and Welfare of all employees and anyone who may be affected by our work activities are of prime importance.  KOBUS PLUMBING & DRAINAGE provide, so far as is reasonably practicable, safe and healthy working conditions, equipment and systems of work and will plan and organise our requirements for the effective implementation of our Occupational Health and Safety Management System.

We will at all times as part of our plan provide such information as may be needed to ensure the Health, Safety and Welfare of employees and others and make sure that adequate training and supervision is provided.  We will also ensure that all parties have made adequate human and financial provisions for Health & Safety considerations.

All employees of this company are aware of their own duties in respect of Health & Safety and will take all reasonable care of themselves and anyone else who may be affected by what they do, or do not do, whilst at work.

Kobus Plumbing & Drainage is a partnership business supplying plumbing and drainage services to the domestic and commercial marketplace in the West Midlands. We also offer both reactive and planned maintenance drainage and plumbing contracts to the commercial sector. We are committed to pursuing the best environmental practices and conducting our business activities in a manner that recognises our responsibility to the environment.

Our environmental aims will be achieved by:

1. setting and reviewing appropriate environmental objectives and targets
2. managing, evaluating and identifying any area of our business that may have an environmental impact and reducing or eliminating the likelihood of any adverse impact on our surroundings
3. complying with all relevant legislation and statutory requirements
4. making a commitment to prevent pollution from any Kobus Plumbing & Drainage activity
5. using only appropriate materials and reducing energy wastage, also by implementing any waste reduction policies that are appropriate
6. encouraging all of our suppliers and other associates to develop environmental policies in line with our own and trying to ensure they comply with our environmental requirements
7. training all employees to be partners in any environmental issues appropriate to their tasks
8. co-operating and communicating openly with our employees, any other organisations, or the public in order to share our vision of improving the environment
9. making this policy document available to anyone who wishes to inspect it.

Kobus Plumbing & Drainage will always try to work with our customers to co-ordinate compliance with our Environmental Management Systems in order to provide a positive impact in this area of our business.

Kobus Plumbing & Drainage is an equal opportunities employer. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on the basis of gender, race, disability, colour, nationality, ethnic or national origin, marital status, sexuality, responsibility for dependants, religion, trade union activity or age. All employees will be given equality of opportunity within the company and will be encouraged to progress within the organisation. To ensure that no direct or indirect discrimination is occurring, recruitment and other employment decisions will be regularly monitored in conjunction with ethnicity, gender, disability records of job applicants and existing employees. The company is committed to a programme of action to make this policy fully effective.

The business will put this policy into practice by:

1. ensuring the recruitment, selection, training, promotion, discipline and dismissal of staff is on the basis of merit and ability of the employee
2. ensure that no employee is subject to victimisation, discrimination and harassment and making it clear that these are disciplinary offences
3. endeavouring to ensure the workplace is accessible and managed to suit the needs of all staff, employees and sub-contractors, as far as is reasonably possible
4. ensuring that all employees know and understand the policy.

Management Responsibility:
Mr Kobus and Mrs Zoe Cilliers (Partners) have overall responsibility for equal opportunities and will ensure that the policy is properly implemented, monitored and periodically reviewed in accordance with the relevant statutory provisions.

Kobus Plumbing & Drainage is a partnership business committed to pursuing excellence in customer service. We supply plumbing and drainage services to the domestic and commercial marketplace in the West Midlands. We also offer both reactive and planned maintenance drainage and plumbing contracts to the commercial sector. We take customer satisfaction seriously and are committed to serving the customer and solving their problem.

When you do business with Kobus Plumbing & Drainage you are purchasing a service. We want you to be happy with that service. That is why we will never give a price for a job until the technician has taken a look at. We will always give you a fixed price quote to do the work. The technician has a price book that he will show you, and that is what is used to calculate the cost of any work.

A fixed price quote is valid for 30 days. You can accept the quote and ask us to do the work any time within those 30 days. If you accept the quote and then change your mind that is OK. You can cancel the work any time up until we start work. To start the work we will ask you to sign a work authorisation form to show that you are happy for us to do the work at the price agreed.

On completing the work to your satisfaction we will ask for payment. You will have 15 days in which to pay the invoice. You can pay by cash, cheque, BACS or credit card.
If there is any guarantee with the work undertaken then it will be written on your invoice. All products installed carry a manufacturer’s guarantee.

It is our policy to deal with any matters about work on-site or administrative matters quickly and effectively, avoiding the need for a written complaint wherever possible.
When there is a complaint about work undertaken on-site on that day then in the first instance the office should be contacted. They will listen to your complaint and undertake to resolve it that day or as soon as a technician is available to attend site if we are not already there.

If, after contacting the office, you are still not satisfied with the outcome then please put your complaint in writing to the Managing Director using the address below. You have 28 days from completion of work to raise any complaint in this way. Receipt of your complaint will be acknowledged within 5 working days. The Managing Director will investigate and look to resolve your complaint within 30 days.

You can contact us about a quotation/invoice/cancellation or complaint using the following details:
Email info@kobus.co.uk
Postal address: 9 Olliver Close, Halesowen, W Midlands, B62 0QB
Tel. 0121 422 6666