This is our Privacy Statement. It explains how this site obtains, uses and keeps safe information about you. We’re committed to keeping your personal information safe and confidential both online and offline.

Contacting us by phone
You can call our customer services team on 0121 422 6666. For your convenience, we also operate a call-back service – accessed via www.kobus.co.uk. You give your number over the Internet and you are called back on your normal telephone line. These calls are not made across the Internet. We’ll store your details on systems that aren’t connected to the Internet – although to help us improve our service we might record or monitor phone calls.

Contacting us by email
When you email us, we collect some personal details like your name, address and phone numbers. Email isn’t 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don’t transmit bank account information using email.

Emails are stored on our standard internal contact systems which are secure and can’t be accessed by external parties. We store this information for an indefinite period of time in order to identify trends.

Kobus Plumbing & Drainage does not collect or store any financial details such as credit card details. If you choose to pay by credit card your payment will be processed using Paypal Virtual Terminal. After the transaction is completed your credit card details are not stored on our system in any form.

Asking for a fact sheet
You can ask for a printed fact sheet online. Obviously you’ll need to provide your name, address and the type of fact sheet you need. Your details are not encrypted for transmitting so there is a small risk of unauthorised viewing while the information crosses the internet.

We keep your details after sending you the fact sheet to make sure fact sheets are delivered to you on time, and also, from time to time, we might follow up a request with a phone call to see if we can provide any more help.

Surveys and competitions
We’ll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.

Cookies
We use independent companies to measure and analyse how people use the ‘freely accessible’ areas of the Abbey website. They use cookies to gather and collate information such as the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful.
We don’t and won’t link any information collected by these outside agencies with any personal information collected about you on the website.

What’s in a cookie?
A cookie is a small file that can be saved onto your computer when you visit a website. We use them to monitor visits to areas of our website. Kobus’s site-tracking cookies don’t contain name or address information, but they do contain…

A uniquely generated random number – so that we differentiate one visitor from another. The date and time of your last visit to the website.

We use two main types of cookie:

Permanent cookies
These are the ones stored on your computer to track repeat visits and where you’ve been on the site.

Temporary cookies
These are used to make sure that services work properly. When you close your browser down they are deleted from your computer.

Your web browser lets you turn off both permanent and temporary cookies. However, if you do disable cookies you might not be able to use some of the services on this website.

If you want to turn off cookies on your browser, follow the instructions below and select the ‘disable/reject’ options at the end. If you’ve turned off cookies on your browser but want to turn them back on again follow these simple steps specific to your browser version) and then choose ‘accept’.

Microsoft Internet Explorer v5
To enable cookies using Internet Explorer v5:

1. Click on the 'Tools' menu.
2. Select 'Internet Options'.
3. Click on the 'Security' tab. and choose the 'Custom Level' button.
4. Find the 'Cookies' option and enable both types, 'stored...' (Permanent cookies) and 'per session...' (Temporary cookies).

Microsoft Internet Explorer v6
To enable 'cookies' using Internet Explorer v6:

1. Click on the 'Tools' menu.
2. Select 'Internet Options'.
3. Click on the 'Privacy' tab and choose the 'Advanced options' button , .
4. Check the 'Override automatic cookie handling' tick-box.
5. Enable the 'First party' cookies by choosing the 'Accept' or 'Prompt' option.
6. Enable the 'Third party' cookies by choosing the 'Accept' or 'Prompt' option.

Netscape Navigator v4 and above
To enable cookies using Netscape v4 and above:

1. Click on 'Edit' on the menu bar and select 'Preferences… ',
2. Choose the 'Advanced' category,
3. Choose the 'Accept all cookies' option and click OK to confirm.

Correcting mistakes
You are of course entitled to get hold of information held about you, and if you find it’s inaccurate you can have the information corrected and/or deleted. To find out more visit the website of the Information Commissioner at: www.informationcommissioner.gov.uk.

Using your personal information
We will tell you if we intend to use your information for marketing purposes and we’ll give you the opportunity to opt out if you want to. If you receive emails and don't want to in future, please use the email address below to let us remove you from our list. info@kobus.co.uk

Legal statement about this Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between KOBUS and users of our website or online services. Instead it’s a guide on to our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.

Contacting us about our Privacy Statement
If you think this Privacy Statement hasn’t answered all your questions, or you want to know more, please contact our customer services team, who will be more than willing to help you. Their e-mail address is info@kobus.co.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to KOBUS Plumbing & Drainage, 9 Olliver Close, Halesowen, W Midlands, B62 0QB.